When will I get my refund?

Your return amount will be credited back to the original form of payment. Refunds are processed by our Returns Department within 1 to 3 business days upon delivery. You will be emailed a confirmation of refund once our Return Department has issued the refund. 

Returns can take up to two weeks to arrive back to our distribution center from time of label creation to delivery. To track the status of your return, you can use the tracking number provided to you when you initiate your return. 

For US customers, a $7 return shipping and processing fee will be deducted from your refund. If you opt for a store credit, we will waive the $7 fee. We do not refund expedited shipping costs. 

For international customers, a $30 return shipping and processing fee will be deducted from your refund. We cannot refund customs & duties charges. 

Please note that refunds may take 2-7 business days for to post to your account.

 

 

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